Episode 482: Season Finale Loyalty is King

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[00:00:42] So I've reached the end of another season and like previous seasons, I've always wondered how it should end.

[00:00:50] Should I go out hot?

[00:00:52] I don't know if this episode will be considered the hottest episode to go out on, but nonetheless, I'm ready for my season to end.

[00:01:00] So this is going to be the final episode and it pertains to loyalty.

[00:01:07] I couldn't think of where the title would be and not so much in relationships, but this is customer-client relationship, loyalty and that.

[00:01:16] I've had a couple of instances in my life.

[00:01:21] I've had a couple of years mainly and I've been not so happy with where I spend my money.

[00:01:29] So eventually I'll leave and it's usually from something that they do.

[00:01:34] And I was talking to a friend about it and she asked, well, why would someone mess up their money even if they do have other customers?

[00:01:42] Especially ones that are loyal. It doesn't make sense.

[00:01:45] I mean, I'm sure Norm from Cheers didn't have any problems. He was there all the time.

[00:01:51] I just wanted to talk about that today. How you handle disloyalty when you're loyal.

[00:01:59] I'm Dreya and this is Dreya's Point of View. Thanks so much for tuning in.

[00:02:03] Please make sure that you are following me on the socials.

[00:02:06] I'm an ex and spill at Dreya Point and at Dreya's Point of View on IG, Pinterest, Clubhouse, Threads, Facebook.

[00:02:13] So one example was when I did the big shop and I even did an episode on how excited I was to go to this barber.

[00:02:22] It was just him and his suite and he was cool at first and then he just started acting funny.

[00:02:32] You know, his conversations were it was just awkward going there.

[00:02:37] Not to mention it wasn't convenient. I mean, I really went all the way to see it out of my way to see him.

[00:02:42] And let's face it, how many barbers are there? You could find one on every street.

[00:02:46] So but it was crazy to me because I would go to him often and he just switched up on me.

[00:02:55] And I booked through an app so he got the money first and I was telling a good friend about it which made me really do this episode.

[00:03:05] Well, let me back up a little bit. I went to another barber and he was habitually late.

[00:03:11] And this was after I paid because if you pay in certain apps, you know, the money is paid for.

[00:03:15] So I guess they feel like they could do what they want but even to a loyal person, I wouldn't.

[00:03:20] And then the environment wasn't it was getting pretty toxic so I had to leave there as well.

[00:03:27] And then I was telling her about my masseuse that I go to now.

[00:03:31] I've been a member of a spa for over a decade. However, I have been going to the one that I go to now for let's say about two years at least.

[00:03:42] And I like to go to this one particular guy and I'd say most recently I had a situation that never happened before.

[00:03:54] And it was more surprising than me being upset and I told her about it.

[00:03:58] He didn't start on time. He was there but it was a 90 minute. He didn't start on time.

[00:04:04] He went to do something talking and I guess he was eating or what have you. I don't know.

[00:04:09] I mean if he needed a break beforehand, he could have told me but he didn't.

[00:04:13] And he came back. He didn't apologize. Didn't bring it up. Just like dismissed it like nothing happened which I thought was odd.

[00:04:21] And I intend to bring it up to him. Actually my next appointment won't be until after this episode.

[00:04:26] But I intend to bring it up to him and I also intend to go elsewhere because I am a loyal customer.

[00:04:32] And even if I weren't that's not something that you do. That's just not really okay.

[00:04:39] And when I told my best friend about it she was more upset because we're both sticklers for time.

[00:04:45] We like things to start on time because we're both early birds.

[00:04:48] And she really brought it to my attention of how she would have said something,

[00:04:54] nipped it in the bud, dooby dooby doo. And I didn't and I was mad at myself afterwards.

[00:05:00] But like I told her we handle things differently. I intend to say something.

[00:05:06] I don't like to say things sometimes in the moment because one I'm not tactful

[00:05:10] and I like to say things when I have my more level head.

[00:05:15] A lot of people just say things out of emotion. It wouldn't come out right.

[00:05:19] So I'll definitely mention it to him but meanwhile be looking for somewhere else to go.

[00:05:25] Not to mention it's already hard to get an appointment with him as it is because he's like a celebrity.

[00:05:30] I call him a celebrity masseuse. It's so hard to get appointments.

[00:05:33] He works every day with limited hours. And trying to match it up with my schedule is hard

[00:05:39] because I don't like early mornings. I like the later ones and it's just hard to get.

[00:05:44] So I expect things to start on time like they always have.

[00:05:48] Like I said, it was only one time that that happened but that one time will be the last time.

[00:05:52] And it just started a conversation on why people would mess up their coin like that especially the loyal people.

[00:06:00] I mean let's face it when you go somewhere often when you're a regular you want to be treated special right?

[00:06:05] I go to my friend's store. I've been going there for over five years and she always gives me deals.

[00:06:13] I mean her store is full of deals but she always gives me deals.

[00:06:16] She pretty much picks stuff out from me as well. She knows my style.

[00:06:20] She's always been good to me because I'm a regular.

[00:06:23] You know when you are a card holder somewhere you get perks because you shop there often.

[00:06:28] I remember one of my instructors this was well over 20 years ago.

[00:06:32] She told us she said everyone who comes into your business is a dollar sign and you smile at them and you make them feel comfortable welcome.

[00:06:43] It's not so much a kiss-ass thing but you make everyone feel special of course who walks into your place of business

[00:06:49] but especially regulars they're golden you know.

[00:06:52] We all frequent places often and we all like to feel special extra special if we're regulars right?

[00:06:57] You're spending your money so I don't know like why people mess up their dollar like that.

[00:07:03] I don't know I can't answer that since I've never done it nor would I ever.

[00:07:07] I had another occasion where I have to look for another studio.

[00:07:15] And part of that is because I don't feel that my time is respected.

[00:07:23] And when you start messing with my time I have a problem.

[00:07:28] So I don't know I mean we have a choice as consumers on where we want to frequent right?

[00:07:35] You frequent places because you get treatment because they're close to you or what have you

[00:07:40] but it's not worth it if you're not being respected.

[00:07:44] Loyalty is king or it should be and I told her I said it's interesting how most of these situations involve men.

[00:07:52] I don't know why they switch up like that I don't know and I probably never know unless I ask them so say since I'm a regular

[00:08:00] I've been a regular here why are you treating me like that?

[00:08:02] I don't know I don't know but I just think it's something to think about loyalty.

[00:08:09] It should be a two-way street but it usually isn't similar to relationships and friendships right?

[00:08:15] It's not always going to be 50-50 it's going to be someone giving more than the other.

[00:08:20] But when you are a client or consumer I think that's different because that involves time and money

[00:08:29] and both should be respected and honored.

[00:08:33] I'm curious to know if any of you have had situations like this where you've been a regular somewhere but something happens

[00:08:42] and you know you just got to switch it up be it your hairdresser that's the worst.

[00:08:47] Your nail tech I definitely had so many nail tech issues it's not even funny I don't even deal with that too much anymore

[00:08:55] I prefer to get my stuff done whenever I go overseas.

[00:08:59] I don't know I just can't the way that I'm treated it is just yeah.

[00:09:06] So Dreyes point of view at yahoo.com if you can relate to any of this let me know.

[00:09:12] Also feel free to leave a review at the Dreyes point of view dot com so I'm going to be taking a longer hiatus than usual

[00:09:19] aside from looking into another studio I also want to take the time and really get my Spanish up.

[00:09:27] I know I said that in the past but things have happened and I just haven't really been serious about it as I should.

[00:09:36] So because it's necessary it's really becoming more and more necessary learning the language

[00:09:43] learning what people are saying around you knowing what to say when you go to these Latin American countries.

[00:09:48] It's important I mean yes there's Google translate but there's nothing like knowing how to converse with someone.

[00:09:55] You already look different it's nice to know how to have a conversation with someone and also this is huge.

[00:10:03] I don't think I'm going to have the review day anymore and that's primarily because it's hard to promote three days a week for me.

[00:10:14] It's easier for me to promote two days a week so what I might do is just incorporate my reviews in an episode

[00:10:22] but just Friday's you won't hear from me so I'll go back to sticking with Sundays and Wednesdays which I had in the past.

[00:10:31] First I did one day a week then I stuck with two so I may go back to that I'm undecided about that and I'm also contemplating

[00:10:39] switching my host. I've been with anchor but I may switch to something else so there's a lot of changes I want to make

[00:10:50] and I just am somewhat burned out because I have so much else going on but I wanted to remain consistent.

[00:10:58] So give me at least a month I know you won't hear from me anytime in May so at least give me six weeks.

[00:11:07] My intention is to come back in June but if you are following me on the socials you will know when I return

[00:11:16] and I do appreciate everyone for sticking with me this season and yes that's all I have for you today.

[00:11:24] So everyone take care stay safe and until next time thanks so much for tuning in this has been Dreya's Point of View.

[00:11:46] you